Terms & Conditions



Tax ID Number: 042042889



Modify the terms of this

The www.background.gr reserves the right to modify or renew the terms and conditions of transactions.

Record keeping

Please be advised that under Law 2472/97 we keep your personal information in our records and you have access to them in accordance with the law.

Protection of personal information

The personal information you enter in your membership registration is used exclusively by e shop www.background.gr for the execution of your orders. Under no circumstances can those persons who have a cooperative relationship with our company have access to them. In addition, your connection to our online store is securely connected via SSL encryption (128 bit). This means that all of your personal and credit / debit card data is protected on our way to our company. In the case of payment by credit / debit card or Paypal, the card is recorded and cleared in the absolutely safe banking environment, without these details becoming known to our company.

The personal information you enter when you register with our online store is exclusively used by e shop www.background.gr to execute your orders and to inform you about our offers. Access to them is only authorized by our company staff who is responsible for the task of handling your orders. Also, your personal information is not disclosed to anyone outside the company and for no reason, except in cases where we are obliged by law and claim of the Greek authorities.

Product availability

E shop www.background.gr keeps track of orders and shipments daily to keep products up to date with actual stocks.

Time of sending orders

The amount of time required to complete your order is two business days if the products you ordered are readily available. The delivery time of an order varies depending on the type of shipment / receipt you have selected as well as the destination.

If, according to the ACS Courier lists, the shipping area you have selected is considered inaccessible, then your order must be received by you from your ACS branch and delivery will NOT take place at your place.

Order cancellation

Your order may be canceled by the time it is executed either by telephone (210-7222296) or by email (info@background.gr), indicating the order number. Please consult the following paragraph in case your order is sent and you wish to cancel it.

Return products

The customer has the right to request withdrawal and return of the product he purchased through our e-shop within 14 days of the date he received it. From the date on which the withdrawal request was sent, the product must be returned to the company within 14 days, and the return costs are borne by the customer.Τhere is a form on our website entitled '' Returns ''.

The product must be returned intact and in perfect condition with original and complete packaging (boxes, foam, nylon) which should not have tears, wear or other damage, as well as all accessories (user instructions, cables, adapters , remote control, etc.).

Excluded from the right of withdrawal:

Devices which include software and all kinds of material relating to these programs in digital - electronic form for the use of which is required by the purchaser to activate or a declaration of his / her personal data, actions whereby the purchaser becomes the sole and the exclusive user of the program. Devices are, for example, audio interfaces, electric - electronic musical instruments, sound consoles and generally all machines used for creating, reproducing, editing and recording audio - visual material.

Products ordered and manufactured according to consumer specifications or clearly personalized.

Wind instruments, microphones, headphones as well as books are not returned.

Refunds are also not made on products that are ordered on behalf of a customer after an advance or repayment and which do not belong to the company's scheduled stock.

Money return

Pursuant to the provisions of Law 2251/1994, Article 3 (4), concerning on-line purchases, reimbursement will be made within 14 calendar days of receipt of the customer's withdrawal request and provided that product has been returned. Our company will refund the amount of the purchase after receiving the product in its warehouse and a refund will be made once the returned products have been checked for condition by a competent employee of our company.

For the refund, the following apply:

If repayment is made by credit / debit card or Paypal then the refund order is given directly by us and the money is credited to your card within 3-5 business days depending on your card issuing bank.

If the redemption has been made in cash at the handling address (Drakontos 13 Kaisariani 16121) then the money is returned with the return of the products.

If repayment is made by cash, the money will be refunded within 14 business days to a bank account that will indicate to us. You can also collect the returned money by postal order but with postage charges.

Liability Disclaimer

E shop www.background.gr is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice. Goods are transported under the responsibility of the customer.

Important Information

According to Regulation 524/2013 (EU) and Directive 2013/11 / EU, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility of electronic dispute resolution of consumer disputes with Alternative Dispute Resolution (ADR) Dispute Resolution) across the European Union. If the customer is a consumer (ie a natural person acting outside of a professional capacity) and has any problem with a purchase he has made on our Website, he can initiate the ADR process through a single EU-wide online dispute resolution platform ODR platform),at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. Please note that for any problem with the observation in relation to a purchase you made from our Website, you can contact us at info@background.gr and we will do our best to resolve the issue immediately.